Product guide

Arise Webex Controller

The Marketplace advertises six Webex meeting controls and dials. This guide describes advertised behavior; feedback, view coverage and confirmation settings remain unverified against the released runtime. Check the meeting state in Webex.

Platform
Windows
Stream Deck software
7.0 or later
Hardware
Keys in the Stream Deck app
Works with
Cisco Webex

Requirements

Operating system
Details: Windows 11 (64-bit, Intel/AMD). Listed Windows 10 lacks guaranteed Stream Deck support. No macOS.
Stream Deck software
Details: Version 7.0 or later
Hardware
Details: Any Stream Deck with keys. The dials need a Stream Deck +.
Works with
Details: Cisco Webex desktop app (Webex App). The browser version is not supported.
App language
Details: English or German. Webex follows your Windows language setting (opens in a new tab).

Setup

  1. Install Arise Webex Controller from the Elgato Marketplace.

  2. Drag the actions onto your keys. On a Stream Deck +, Toggle Mute and Toggle Camera can also go on a dial.

  3. Open the Cisco Webex desktop app. Amber is advertised for no active meeting; confirm the meeting state in Webex.

  4. Join or start a meeting. Check controls in Webex; feedback across full, minimised and sharing views has not been verified.

Actions

Toggle Mute
What a press does: Advertised: Mutes and unmutes your microphone.
Toggle Camera
What a press does: Advertised: Turns your camera on and off.
Raise or Lower Hand
What a press does: Advertised: Raises and lowers your hand.
Share Screen
What a press does: Advertised: Opens the share picker. While you share, the same key ends the share.
Toggle Chat
What a press does: Advertised: Opens and closes the chat panel.
Leave Meeting
What a press does: Advertised: leave the meeting. Webex hosts may leave or end it for everyone (opens in a new tab). Plugin confirmation defaults and automatic confirmation remain unverified; check settings before use.

Key states

Bright green
It means: Advertised: The control is on: mic live, camera on, hand up, sharing, chat open.
You do: Check the actual control state in Webex.
Dark green
It means: Advertised: The control is off and ready.
You do: Check the actual control state in Webex.
Amber
It means: Advertised: Webex is running, but you are not in a meeting yet.
You do: Join or start a meeting.
Red, white X
It means: Advertised: Leave Meeting in a live meeting.
You do: Check leave settings and any Webex prompt before confirming.
Grey
It means: Advertised: Webex is closed, or does not offer this control in the current view.
You do: Start Webex, or return to the full meeting window.

Stream Deck + dials

Stream Deck + with six Webex keys. The touch strip shows time left above the mute dial and a red REC above the camera dial.

The Marketplace advertises mute/camera dials and the indicators below. Exact display and recording detection remain unverified against the released runtime.

Mute, scheduled meeting
Advertised touch-strip display: The time left and a progress bar.
Mute, instant meeting
Advertised touch-strip display: How long the meeting has been running, with a progress bar.
Camera
Advertised touch-strip display: A red "● REC" while the meeting is recorded, "‖ REC" while recording is paused, and "Sharing" while you share your screen.

Troubleshooting

Keys stay grey.
Likely cause: Webex is closed or not detected.
Fix: Start the Webex desktop app. If keys stay gray, restart Stream Deck and contact support.
Some keys are grey during a meeting.
Likely cause: Available controls depend on the Webex view. The plugin’s exact detection was not checked against its released runtime.
Fix: Return to the full meeting window. Cisco lists the mini window controls (opens in a new tab).
The mute dial shows no time left in a scheduled meeting.
Likely cause: The scheduled end time may be unavailable.
Fix: Check the meeting details in Webex. Contact support if remaining time is missing.
A key turns grey after a Webex update.
Likely cause: The update may have changed a control the plugin reads. Check Webex before relying on the key.
Fix: Restart the Stream Deck app. If the key stays grey, contact us so we can adapt the plugin.

Still stuck? Contact us

Next steps

Arise Webex Controller

  • Windows
  • 7.0 or later
  • Keys in the Stream Deck app
  • Cisco Webex

Still stuck? Contact us